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Get support for REI Today AI. Browse our FAQs, explore help topics, or contact our team directly.

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AI Chatbot

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Documentation

Guides and resources to get started

View Features

Help Topics

Property Management

Properties, leases, tenants, and maintenance

Contractor & Marketplace

Jobs, applications, profiles, and payouts

Payments & Billing

Rent payments, subscriptions, and invoices

AI Chatbot

AI features, message limits, and capabilities

Frequently Asked Questions

What are the three account types?

REI Today supports three roles: Landlord (manage properties, collect rent, post jobs), Tenant/Renter (pay rent, submit maintenance requests, message your landlord), and Contractor/Handyman (find jobs, get paid via Stripe). You can switch between roles anytime from your dashboard sidebar.

How do I link my tenant to a property?

Two ways: (1) Enter the tenant's email when creating a lease — they'll be auto-linked even if they don't have an account yet. (2) Generate an invite link from the lease detail page and share it — the tenant clicks it, signs up or logs in, and is instantly connected to the lease.

How do invite links work?

Landlords can generate invite links for tenants (from lease pages) or contractors (from job pages). The link is valid for 7 days. When someone clicks it, they sign up or log in, and are automatically linked to the correct lease or job with the right role.

Can I switch between roles?

Yes! Use the role switcher in your dashboard sidebar to switch between Landlord, Renter, and Contractor at any time. Your dashboard will update to show the relevant features for your selected role.

How do I add a property?

Sign in as a landlord, go to Properties in the sidebar, and click "Add Property." Fill in the address, units, and details.

How do I pay rent?

Sign in as a tenant, go to Payments, and click "Pay Now" next to your pending rent. You'll be redirected to a secure Stripe checkout.

How do contractors get paid?

Contractors set up Stripe Connect through their onboarding page. Once a job is completed and approved by the landlord, payment is transferred automatically (minus 10% platform fee).

How do I invite a contractor to a job?

Post a job in the Marketplace, then on the job detail page click "Generate Invite Link for Contractor." Share that link with any contractor — they'll be taken directly to the job when they sign up.

What does the AI chatbot do?

The AI chatbot can look up lease details, check payment status, review maintenance requests, create new maintenance tickets, and escalate issues to your landlord. It knows your role and tailors responses accordingly.

What subscription plans are available?

Free (50 AI messages/mo), Starter ($29/mo, 500 messages), Professional ($79/mo, 2,000 messages), and Enterprise ($199/mo, unlimited).

Still need help?

Our support team is here to assist you with any questions.

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