Privacy Policy

1. Introduction

Den Media LLC d/b/a REI Today AI ("we," "our," or "us") operates the reitoday.ai website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management and contractor marketplace platform.

2. Information We Collect

Personal Information

• Name, email address, and phone number
• Account credentials (encrypted passwords)
• Billing and payment information (processed securely via Stripe)
• Property addresses and lease details (for landlords/tenants)
• Professional qualifications and work history (for contractors)
• Profile photos and uploaded documents

Automatically Collected Information

• IP address, browser type, and device information
• Usage data and interaction patterns within the platform
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our property management platform
• To process rent payments and contractor payouts
• To match contractors with job opportunities
• To send maintenance updates, payment reminders, and notifications
• To power our AI chatbot with property-aware responses
• To improve our services and user experience
• To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Stripe (payments), Anthropic (AI chatbot), Resend (email), UploadThing (file storage), Vercel (hosting), Neon (database)
• Other Users: Landlords and contractors may see relevant profile information to facilitate job matching and communication
• Legal Requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing (bcrypt), JWT-based authentication, and role-based access controls. Payment information is processed directly by Stripe and never stored on our servers.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@reitoday.ai.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Request a copy of your data in a portable format
• Withdraw consent for data processing

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@reitoday.ai
Website: https://reitoday.ai/support